FAQs
Orders and Payments.
Q: How can I place an order?
To place an order, simply add the items you wish to purchase to your cart and follow the checkout process. You will need to provide your payment and shipping information and then confirm your order.
Q: What payment methods do you accept?
To simplify and secure your purchases, Israëchrist currently accepts payments via PayPal, one of the most reliable and secure payment platforms in the world. You can use your PayPal account to pay for your purchases on our site. If you don't have a PayPal account, you can easily create one during the checkout process. PayPal also allows you to pay with your credit card without requiring a PayPal account. We are dedicated to protecting your privacy and payment information.
Shipping and Delivery.
Q: What are the delivery times?
Delivery times may vary depending on many factors, including item availability, supplier locations, and processing time required before shipping. We work with a network of suppliers to offer a wide range of products and strive to provide the most accurate delivery estimates possible. However, as Israëchrist relies on third party suppliers and carriers to ship items, we cannot guarantee fixed delivery times. We are committed to transparently communicating any potential delays and providing you with tracking information for each order. For more specific estimates or if you have any questions about delivery of a particular item, please do not hesitate to contact us directly.
Q: Do you offer order tracking?
Yes, once your order has been shipped, you will receive an email containing a tracking number that will allow you to track your package online.
Returns and Refunds.
Q: What is your return policy?
You may return any unwanted item within 14 days of receipt, provided it is unused, clean and in its original packaging.
Q: How can I return a product?
To return a product, please contact us at info@israechrist.com, and we will provide you with instructions and the return address.
Account and Management.
Q: How can I create an account on Israëchrist?
Click 'Create Account' at the top of our home page, fill in the necessary information and submit the form.
Q: I forgot my password, what can I do?
If you have forgotten your password, click "Forgot your password?" on the login page and follow the instructions to reset your password.
Products.
Q: Where can I find sizing and fit information?
You will find a detailed size guide on each product page. If you have any additional questions, please do not hesitate to contact us.
Q: How do I know if an item is in stock?
Stock information is always updated on the product pages. If an item is not available, it will be marked as "Sold Out".
Security and Privacy.
Q: Is my personal data secure?
The security of your data is an absolute priority for Israëchrist. We use advanced encryption technologies to protect your personal information and we promise not to share your data with third parties for marketing purposes without your explicit consent. However, please note that in order to process and deliver your orders, it is necessary to share certain information (such as your name and shipping address) with our fulfillment partners, including print-on-demand services and suppliers with whom we work. This sharing of information is strictly limited to what is necessary to fulfill your order.
Contact Us!
Q: How can I contact you for additional support?
For any additional questions, please feel free to email us at info@israechrist.com or use our contact form on the site. Our team will be happy to help you.